Privacy policy
Privacy Policy & Cookies
Welcome to Stained. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way (collectively, the “Services”).
This policy applies to all personal data collected via our website: [stainedd.com].
1. Who We Are
Stained is a clothing brand that offers self-designed fashion pieces, sold directly through our online store. We are committed to protecting your privacy and handling your data in a transparent and secure way.
If you have any questions or concerns, please contact us:
2. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or for other operational reasons. Updates will be posted on this page with a new “Effective Date”.
3. What Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
Information You Provide Directly
• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Payment confirmation details (processed securely via third-party providers)
• Account details (if you create one)
• Messages or inquiries you send us
Information Collected Automatically (via Cookies & Tracking)
• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Time spent on our site
• Click behavior
Information from Third Parties
• Payment processors (e.g. Ideal, PayPal)
• Shipping providers
• Shopify or other e-commerce platforms used to host our site
4. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Communicate with you about your purchases
• Provide customer support
• Improve our website and shopping experience
• Prevent fraud and secure our platform
• Send you discounts & news (if you’ve opted in)
• Comply with legal obligations
We will never sell your personal information.
5. Cookies
Like many websites, we use Cookies to improve your browsing experience.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how visitors use our site.
Types of Cookies We Use:
• Essential cookies: Required for site functionality (e.g. cart, checkout).
• Analytics cookies: Help us understand site usage.
• Marketing cookies: Show relevant ads (e.g. through social platforms or retargeting services).
Managing Cookies
You can control or delete cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of the Site.
6. Who We Share Your Information With
We may share your information with:
• Service providers (e.g. web hosting, payment processors, delivery services)
• Authorities, if legally required (e.g. fraud investigations, court orders)
We only share what's necessary and always ensure data is protected.
7. How We Store and Protect Your Data
We use secure systems and follow best practices to protect your personal information.
We retain your data only as long as needed to fulfill orders, comply with laws, or resolve disputes.
8. Your Privacy Rights
Depending on your location, you may have rights including:
• Access: Ask for a copy of the data we hold about you
• Correction: Update inaccurate information
• Deletion: Request removal of your data
• Objection: Ask us to stop using your data for marketing
• Portability: Request your data in a portable format
• Withdraw Consent: For email marketing or cookie usage
9. International Users
If you're visiting from outside [The Netherlands], please note that your data may be processed in countries that may not have the same data protection laws as your own. We take steps to ensure your information is handled securely in accordance with this Privacy Policy.
10. Children’s Privacy
Our Site and products are not intended for children under 16. We do not knowingly collect or store data from anyone under this age. If we discover that we have collected personal data from a minor, we will delete it immediately.
Thank you for trusting Stained. Your privacy is important to us.
